Question 1

Can I customise an item from your online store?

Accepted Answer

Yes. If you’d like to add embroidery (like a name, initials, or logo) to an existing product, email orders@foreshoresport.co.za before purchase. We’ll quote you the extra fee and, if you’re happy, invoice you accordingly.

Question 2

How do I place a fully custom order?

Accepted Answer

Email custom@foreshoresport.co.za with your idea. A sketch, photos, or your logo file will speed up the design process. We’ll work with you to finalise the design before starting production.

Question 3

What’s the difference between personalization and custom builds?

Accepted Answer

• Personalization: Adding a name, initials, or logo to an existing design.
 • Custom build: Creating a cover from scratch — your choice of material, colours, and design details.

Question 4

How long will my custom order take from approval to delivery?

Accepted Answer

Custom timelines vary.
 • Small custom orders: Usually ship within 5–10 business days after design approval and payment.
 • Bulk event/wholesale orders: Allow an additional 10 business days for production.
 Shipping times are extra.

Question 5

Can I cancel or change my order after placing it?

Accepted Answer

Yes — within 24 hours of ordering. Email orders@foreshoresport.co.za ASAP.
 Changes to shipping details can be made until your order is dispatched. Once shipped, our Returns Policy applies.

Question 6

Can I use a gift card on a custom or personalization order?

Accepted Answer

Yes, as long as payment is processed through our online payment portal.

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